/* ECOLAVADO CHILE — Ciudad Empresarial · App cliente
   Mismo lenguaje visual que la app oficial ecolavadochile.cl/app (Inter, verde #12893f, azul #0b2f5b,
   contenedor blanco redondeado, tarjetas de paso numeradas, botón principal verde degradado). */
:root{
  --green:#12893f; --green-d:#0c6e31; --green-l:#e7f5ec;
  --navy:#0b2f5b; --navy-2:#16406f;
  --ink:#1c2733; --muted:#6a7684; --line:#dde3ea; --line-2:#cfd7e0;
  --bg:#f3f5f8; --card:#f7f9fb; --white:#fff;
  --red:#c62828; --red-l:#fdecec;
  --yellow:#b07d00; --yellow-l:#fff5d9; --blue:#1f5fbf; --blue-l:#e8f0fc;
  --wa:#1faa53;
  --r:16px; --shadow:0 1px 2px rgba(11,47,91,.06),0 4px 14px rgba(11,47,91,.06);
  --ease:cubic-bezier(.2,.7,.2,1);
}
*{box-sizing:border-box;margin:0;padding:0}
html{-webkit-text-size-adjust:100%;text-size-adjust:100%}
body{font-family:Inter,system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--ink);line-height:1.4;min-height:100vh;min-height:100dvh}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer;-webkit-tap-highlight-color:transparent}
a{-webkit-tap-highlight-color:transparent}
[hidden]{display:none!important}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
:focus-visible{outline:3px solid rgba(18,137,63,.35);outline-offset:2px}

/* ---- Contenedor app (igual a /app) ---- */
.app{max-width:480px;margin:0 auto;background:var(--white);min-height:100vh;min-height:100dvh;
  padding:calc(18px + env(safe-area-inset-top)) 16px calc(16px + env(safe-area-inset-bottom));display:flex;flex-direction:column}
@media (min-width:520px){.app{margin:24px auto;min-height:auto;border-radius:28px;box-shadow:var(--shadow);padding:28px 28px 20px}}

/* ---- Marca ---- */
.brand{display:flex;flex-direction:column;align-items:center;text-align:center;margin:2px 0 16px;position:relative;min-height:42px}
.logo{display:inline-flex;flex-direction:column;align-items:center;line-height:1;text-decoration:none}
.logo-main{font-size:44px;font-weight:800;letter-spacing:-1.5px}
.eco{color:var(--green)}.lav{color:var(--navy)}
.logo-sub{display:flex;align-items:center;gap:12px;margin-top:4px;font-size:17px;font-weight:700;letter-spacing:9px;color:var(--navy);padding-left:9px}
.logo-sub i{display:block;width:48px;height:2px;background:var(--green)}
.logo-sub i:last-child{background:var(--navy)}
.zone{display:inline-flex;align-items:center;gap:8px;margin-top:10px;font-size:12.5px;font-weight:700;letter-spacing:1.6px;text-transform:uppercase;color:var(--green-d);background:var(--green-l);padding:6px 12px;border-radius:99px}
.zone::before{content:"";width:7px;height:7px;border-radius:7px;background:var(--green)}
.app.compact .brand{margin-bottom:12px}
.app.compact .logo-main{font-size:30px;letter-spacing:-1px}
.app.compact .logo-sub{font-size:12px;letter-spacing:7px;margin-top:3px}
.app.compact .logo-sub i{width:30px}
.app.compact .zone{margin-top:8px;font-size:11px;padding:4px 10px}
@media (max-width:360px){.logo-main{font-size:38px}.logo-sub{letter-spacing:7px}.logo-sub i{width:34px}}
.back{position:absolute;left:0;top:4px;width:42px;height:42px;border-radius:12px;border:1px solid var(--line);background:var(--white);display:grid;place-items:center;color:var(--navy)}
.back svg{width:20px;height:20px}
.back:active{transform:scale(.95)}

/* ---- Progreso (círculos numerados como /app) ---- */
.stepper{display:flex;align-items:center;justify-content:space-between;margin:0 2px 14px}
.stepper .dot{position:relative;flex:none;width:28px;height:28px;border-radius:50%;display:grid;place-items:center;font-size:12.5px;font-weight:700;background:var(--card);color:#9aa4ae;border:1px solid var(--line);padding:0}
.stepper .dot.done{background:var(--green-l);color:var(--green);border-color:#bfe3cb;cursor:pointer}
.stepper .dot.cur{background:var(--green);color:#fff;border-color:var(--green);box-shadow:0 2px 6px rgba(18,137,63,.28);width:32px;height:32px;font-size:14px}
.stepper .bar{flex:1;height:2px;background:var(--line);margin:0 3px}
.stepper .bar.done{background:var(--green)}
.step-caption{display:flex;justify-content:space-between;font-size:13px;color:var(--muted);margin:-6px 2px 12px}
.step-caption b{color:var(--navy)}

/* ---- Vista ---- */
.view{flex:1;animation:enter .3s var(--ease)}
@keyframes enter{from{opacity:.001;transform:translateY(8px)}to{opacity:1;transform:none}}

/* ---- Tarjeta de paso (como .step de /app) ---- */
.step{position:relative;background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:12px 12px 14px 58px;margin-bottom:12px}
.num{position:absolute;left:10px;top:10px;width:38px;height:38px;border-radius:50%;background:var(--green);color:#fff;font-weight:700;font-size:19px;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 6px rgba(18,137,63,.28)}
.num svg{width:20px;height:20px}
.label{display:block;font-size:19px;font-weight:700;color:var(--navy);margin:7px 0 2px;line-height:1.25}
.hint{display:block;font-size:14px;color:var(--muted);margin:2px 0 12px}
.step.wide{padding:12px}
.step.wide .head{position:relative;padding-left:46px;min-height:38px;margin-bottom:10px}
.step.wide .head .num{left:-2px;top:-2px}
.step.wide .label{margin-top:6px}

/* ---- Opciones seleccionables ---- */
.choices{display:grid;gap:10px}
.choice{position:relative;display:flex;align-items:center;gap:12px;width:100%;text-align:left;background:var(--white);border:1.5px solid var(--line-2);border-radius:14px;padding:14px;min-height:64px;transition:border-color .15s,box-shadow .15s,transform .08s}
.choice:active{transform:scale(.985)}
.choice.sel{border-color:var(--green);box-shadow:0 0 0 3px rgba(18,137,63,.16)}
.choice .ic{flex:none;width:44px;height:44px;border-radius:12px;background:var(--green-l);color:var(--green);display:grid;place-items:center}
.choice .ic svg{width:22px;height:22px}
.choice .tx{flex:1;min-width:0}
.choice .tx b{display:block;font-size:16.5px;font-weight:800;color:var(--navy);letter-spacing:.2px}
.choice .tx small{display:block;font-size:13.5px;color:var(--muted);margin-top:2px}
.choice .tx em{display:inline-flex;align-items:center;gap:5px;font-style:normal;font-size:12px;font-weight:700;margin-top:6px;padding:3px 8px;border-radius:99px;background:var(--green-l);color:var(--green-d)}
.choice .tx em.warn{background:var(--yellow-l);color:var(--yellow)}
.choice .tx em.off{background:var(--red-l);color:var(--red)}
.choice .row{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:8px;flex-wrap:wrap}
.choice .row em{margin-top:0}
.choice .pick{flex:none;font-size:12px;font-weight:800;letter-spacing:.6px;text-transform:uppercase;color:var(--navy);background:var(--card);border:1px solid var(--line);border-radius:10px;padding:8px 10px}
.choice.sel .pick{background:var(--green);border-color:var(--green);color:#fff}
.choice .price{flex:none;text-align:right}
.choice .price b{display:block;font-size:19px;font-weight:800;color:var(--navy);letter-spacing:-.3px}
.choice .price span{display:inline-block;margin-top:4px;font-size:11.5px;font-weight:800;letter-spacing:.5px;text-transform:uppercase;color:var(--navy)}
.choice.sel .price span{color:var(--green)}

/* ubicación con recurso visual */
.loc-art{flex:none;width:52px;height:52px;border-radius:14px;background:linear-gradient(150deg,#16406f,#0b2f5b);color:#fff;display:grid;place-items:center;position:relative;overflow:hidden}
.loc-art svg{width:26px;height:26px;position:relative}
.loc-art::after{content:"P";position:absolute;right:5px;bottom:2px;font-weight:800;font-size:13px;color:rgba(255,255,255,.35)}
.choice.sel .loc-art{background:linear-gradient(150deg,#169447,#0c6e31)}

/* grupos de servicios */
.group-title{display:flex;align-items:center;gap:8px;font-size:12.5px;font-weight:800;letter-spacing:1.4px;text-transform:uppercase;color:var(--navy);margin:6px 2px 8px}
.group-title::after{content:"";flex:1;height:1px;background:var(--line)}
.group + .group{margin-top:14px}
.desc{font-size:13px;color:var(--muted);margin-top:3px;line-height:1.35}
.dur{display:inline-flex;align-items:center;gap:4px;font-size:12px;color:var(--muted);margin-top:5px}
.dur svg{width:13px;height:13px}

/* vehículo */
.veh-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.veh{flex-direction:column;align-items:stretch;text-align:center;padding:16px 12px}
.veh svg.car{width:100%;height:60px;color:var(--navy)}
.veh.sel svg.car{color:var(--green)}
.veh b{font-size:17px;font-weight:800;color:var(--navy);margin-top:6px}
.veh small{font-size:12.5px;color:var(--muted);display:block;margin-top:2px}
.note{display:flex;gap:10px;align-items:flex-start;font-size:13.5px;color:var(--navy-2);background:#eef4fb;border-radius:12px;padding:11px 12px;margin-top:12px}
.note svg{width:18px;height:18px;flex:none;margin-top:1px}
.note.ok{background:var(--green-l);color:var(--green-d)}

/* ---- Calendario ---- */
.cal-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}
.cal-head b{font-size:16px;color:var(--navy);text-transform:capitalize}
.cal-nav{width:40px;height:40px;border-radius:12px;border:1px solid var(--line);background:var(--white);display:grid;place-items:center;color:var(--navy)}
.cal-nav svg{width:18px;height:18px}
.cal-nav:disabled{opacity:.3;cursor:default}
.cal-grid{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:5px}
.cal-dow{font-size:11px;font-weight:700;color:var(--muted);text-align:center;padding:4px 0}
.day{aspect-ratio:1;min-width:0;padding:0;border-radius:12px;border:1.5px solid transparent;background:transparent;color:#b3bcc6;font-weight:700;font-size:15px;display:flex;flex-direction:column;align-items:center;justify-content:center}
.day small{font-size:8.5px;font-weight:800;letter-spacing:.3px;text-transform:uppercase;margin-top:1px}
.day.avail{background:var(--white);border-color:var(--line-2);color:var(--navy)}
.day.avail:active{transform:scale(.94)}
.day.sel{background:var(--green);border-color:var(--green);color:#fff;box-shadow:0 2px 6px rgba(18,137,63,.28)}
.day.full{color:var(--red)}
.day.today{text-decoration:underline;text-underline-offset:3px}
.day:disabled{cursor:default}
.picked{margin-top:12px;font-size:15px;font-weight:700;color:var(--navy);text-align:center}

/* ---- Horarios ---- */
.slots{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
.slot{min-height:60px;border:1.5px solid var(--line-2);background:var(--white);border-radius:12px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:6px 4px}
.slot b{font-size:18px;font-weight:800;color:var(--navy)}
.slot small{font-size:11.5px;color:var(--muted);font-weight:600}
.slot.sel{background:var(--green);border-color:var(--green);box-shadow:0 2px 6px rgba(18,137,63,.28)}
.slot.sel b,.slot.sel small{color:#fff}
.slot:disabled{background:var(--card);border-style:dashed;cursor:not-allowed}
.slot:disabled b{color:#aab3bd;text-decoration:line-through}
.slot:disabled small{color:var(--red);font-weight:800;letter-spacing:.6px}

/* ---- Inputs (como /app) ---- */
.control{display:block;position:relative}
.control input{display:block;width:100%;height:56px;border:1px solid var(--line-2);border-radius:12px;background:var(--white);padding:0 14px;font-size:18px;outline:none;appearance:none;-webkit-appearance:none;transition:border-color .15s,box-shadow .15s}
.control input:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(18,137,63,.16)}
.control input::placeholder{color:#8b96a3;font-weight:500}
.control.plate input{height:64px;font-size:30px;font-weight:800;letter-spacing:6px;text-align:center;text-transform:uppercase;color:var(--navy)}
.control.plate input::placeholder{letter-spacing:6px;color:#c3ccd6}
.control.phone{display:flex;align-items:stretch;border:1px solid var(--line-2);border-radius:12px;background:var(--white);overflow:hidden;transition:border-color .15s,box-shadow .15s}
.control.phone:focus-within{border-color:var(--green);box-shadow:0 0 0 3px rgba(18,137,63,.16)}
.control.phone .cc{display:flex;align-items:center;gap:6px;padding:0 12px;font-weight:700;font-size:18px;color:var(--navy);background:var(--card);border-right:1px solid var(--line)}
.control.phone .cc svg{width:20px;height:20px;color:var(--wa)}
.control.phone input{border:0;box-shadow:none!important;height:58px;font-size:20px;font-weight:700;letter-spacing:1px}
.err{display:block;font-size:14px;color:var(--red);font-weight:500;margin-top:8px}
.err:empty{display:none}
.step.invalid{border-color:#f0b4b4;background:var(--red-l)}
.form-error{display:flex;gap:10px;align-items:flex-start;background:var(--red-l);color:var(--red);border-radius:12px;padding:12px 14px;font-size:15px;font-weight:500;margin:0 0 12px}
.form-error svg{width:18px;height:18px;flex:none;margin-top:2px}
.form-info{display:flex;gap:10px;align-items:flex-start;background:#eef4fb;color:var(--navy-2);border-radius:12px;padding:12px 14px;font-size:14.5px;margin:0 0 12px}
.form-info svg{width:18px;height:18px;flex:none;margin-top:1px}

/* ---- Resumen ---- */
.summary{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:4px 16px;margin:0 0 12px}
.summary div{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 0;border-bottom:1px solid var(--line)}
.summary div:last-child{border-bottom:0}
.summary dt{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:15px;flex:none}
.summary dt svg{width:18px;height:18px;color:var(--green)}
.summary dd{font-weight:700;font-size:15.5px;text-align:right;color:var(--ink);word-break:break-word}
.summary dd button{display:block;margin:2px 0 0 auto;border:0;background:none;color:var(--green-d);font-size:12px;font-weight:700;text-decoration:underline;padding:0}
.summary .total{margin:0 -16px;padding:14px 16px;border-bottom:0;background:var(--navy);border-radius:0 0 15px 15px}
.summary .total dt{color:#c7d4e6;font-weight:600}
.summary .total dt svg{color:#7fd39c}
.summary .total dd{color:#fff;font-size:22px;font-weight:800}
.mono{font-family:ui-monospace,"SF Mono",Menlo,Consolas,monospace;letter-spacing:1.5px}

/* ---- Botones (idénticos a /app) ---- */
.dock{position:sticky;bottom:0;z-index:5;margin:6px -16px 0;padding:10px 16px calc(10px + env(safe-area-inset-bottom));background:linear-gradient(to top,#fff 78%,rgba(255,255,255,0))}
@media (min-width:520px){.dock{margin:6px -28px 0;padding:10px 28px 12px}}
.dock-sum{display:flex;justify-content:space-between;align-items:baseline;font-size:13px;color:var(--muted);margin:0 4px 8px}
.dock-sum b{font-size:17px;color:var(--navy);font-weight:800}
.cta{position:relative;display:flex;align-items:center;justify-content:center;gap:10px;width:100%;min-height:60px;border:0;border-radius:16px;background:linear-gradient(180deg,#169447,var(--green-d));color:#fff;font-size:19px;font-weight:800;letter-spacing:.6px;text-transform:uppercase;text-decoration:none;box-shadow:0 6px 16px rgba(18,137,63,.28);transition:transform .08s,filter .15s,opacity .15s}
.cta:active{transform:scale(.985)}
.cta[disabled]{opacity:.45;box-shadow:none;cursor:not-allowed}
.cta.busy{opacity:.8;cursor:progress}
.cta-arrow{position:absolute;right:20px;width:24px;height:24px}
.cta svg.lead{width:24px;height:24px}
.cta-secondary{background:var(--navy);box-shadow:0 6px 16px rgba(11,47,91,.22);font-size:17px}
.cta-ghost{background:var(--white);color:var(--navy);border:1.5px solid var(--line-2);box-shadow:none;font-size:16px;min-height:54px}
.cta-wa{font-size:17px;letter-spacing:.3px;background:linear-gradient(180deg,#25c064,#169447);box-shadow:0 6px 16px rgba(31,170,83,.32)}
.cta + .cta{margin-top:10px}
.spin{width:20px;height:20px;border:2.5px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:spin .8s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.link{display:block;text-align:center;margin:14px 0 4px;color:var(--green-d);font-weight:600;font-size:15px;text-decoration:none;background:none;border:0;width:100%}

/* ---- Inicio ---- */
.hero{text-align:center;padding:6px 4px 4px}
.hero h1{font-size:30px;line-height:1.12;font-weight:800;color:var(--navy);letter-spacing:-.6px}
.hero h1 span{color:var(--green)}
.hero p{font-size:16.5px;color:var(--ink);margin:10px auto 18px;max-width:30ch}
.scene{position:relative;border-radius:var(--r);overflow:hidden;background:linear-gradient(160deg,#16406f 0%,#0b2f5b 70%);margin:0 0 16px;aspect-ratio:16/8;color:#fff}
.scene > svg{position:absolute;inset:0;width:100%;height:100%}
.scene .tagp svg{flex:none}
.scene .tagp{position:absolute;left:12px;top:12px;display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.14);backdrop-filter:blur(4px);border-radius:99px;padding:5px 10px;font-size:11.5px;font-weight:700;letter-spacing:.8px;text-transform:uppercase}
.how{list-style:none;margin:18px 0 0}
.how li{position:relative;background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:12px 12px 12px 58px;margin-bottom:10px;min-height:60px;display:flex;flex-direction:column;justify-content:center}
.how li .num{top:50%;transform:translateY(-50%);width:34px;height:34px;font-size:16px}
.how li b{font-size:16px;color:var(--navy)}
.how li small{font-size:13.5px;color:var(--muted)}
.perks{list-style:none;display:grid;grid-template-columns:repeat(3,1fr);margin:18px 0 4px;text-align:center}
.perks li{padding:0 4px;display:flex;flex-direction:column;gap:2px}
.perks li+li{border-left:1px solid var(--line)}
.perks b{font-size:12.5px;color:var(--navy);font-weight:700}
.perks span{font-size:11.5px;color:#5c6875}
.mine{display:flex;align-items:center;gap:12px;background:var(--green-l);border:1px solid #bfe3cb;border-radius:var(--r);padding:12px 14px;margin:0 0 14px;text-decoration:none;color:inherit}
.mine .ic{width:40px;height:40px;border-radius:12px;background:var(--green);color:#fff;display:grid;place-items:center;flex:none}
.mine .ic svg{width:20px;height:20px}
.mine div{flex:1;min-width:0}
.mine b{display:block;color:var(--navy);font-size:15px}
.mine small{color:var(--green-d);font-weight:600;font-size:13px}
.mine > svg{width:20px;height:20px;color:var(--green-d)}

/* ---- Confirmación ---- */
.done{text-align:center;padding:4px 0 2px}
.done-check{width:76px;height:76px;margin:4px auto 12px;border-radius:50%;background:var(--green-l);color:var(--green);display:flex;align-items:center;justify-content:center;animation:pop .5s var(--ease)}
.done-check svg{width:42px;height:42px}
@keyframes pop{0%{transform:scale(.5);opacity:0}70%{transform:scale(1.07)}100%{transform:scale(1);opacity:1}}
.done h2{font-size:25px;font-weight:800;color:var(--navy);letter-spacing:.2px;text-transform:uppercase;outline:none}
.done-sub{font-size:15px;margin-top:6px;color:var(--muted)}
.ticket{border:1px solid var(--line);border-radius:20px;overflow:hidden;margin:18px 0 14px;box-shadow:var(--shadow);text-align:left}
.ticket-code{background:linear-gradient(160deg,#16406f,#0b2f5b);color:#fff;padding:16px 18px;display:flex;align-items:center;justify-content:space-between;gap:12px}
.ticket-code small{display:block;font-size:11.5px;font-weight:700;letter-spacing:1.4px;text-transform:uppercase;color:#b9c9df}
.ticket-code b{display:block;font-family:ui-monospace,"SF Mono",Menlo,Consolas,monospace;font-size:28px;font-weight:800;letter-spacing:2px;margin-top:2px}
.ticket .summary{border:0;border-radius:0;margin:0;background:var(--white)}
.ticket .summary .total{border-radius:0}
.wa-note{display:flex;gap:10px;align-items:flex-start;text-align:left;font-size:13.5px;color:var(--ink);background:#effaf3;border:1px solid #cdebd8;border-radius:12px;padding:11px 12px;margin:0 0 12px}
.wa-note svg{width:20px;height:20px;flex:none;color:var(--wa)}
.wa-done{display:flex;align-items:center;justify-content:center;gap:6px;font-size:13.5px;font-weight:600;color:var(--green-d);margin-top:10px}
.wa-done svg{width:16px;height:16px}

/* estados */
.st{display:inline-flex;align-items:center;gap:6px;padding:5px 10px;border-radius:99px;font-size:11.5px;font-weight:800;letter-spacing:.6px;text-transform:uppercase;white-space:nowrap}
.st::before{content:"";width:8px;height:8px;border-radius:8px;background:currentColor}
.st.reservada{background:var(--yellow-l);color:var(--yellow)}
.st.en_proceso{background:var(--blue-l);color:var(--blue)}
.st.completada{background:var(--green-l);color:var(--green)}
.st.cancelada{background:var(--red-l);color:var(--red)}
.st.no_asistio{background:#e7e9ec;color:#2b2f33}
.ticket-code .st{background:rgba(255,255,255,.95)}
.timeline{list-style:none;margin:4px 0 12px;padding:0}
.timeline li{display:flex;gap:12px;align-items:flex-start;padding:8px 0;font-size:14px}
.timeline li i{width:12px;height:12px;border-radius:12px;background:var(--green);margin-top:4px;flex:none;box-shadow:0 0 0 4px var(--green-l)}
.timeline li b{display:block;color:var(--navy)}
.timeline li small{color:var(--muted)}

.skeleton{border-radius:var(--r);background:linear-gradient(90deg,#eef1f5 25%,#f7f9fb 50%,#eef1f5 75%);background-size:200% 100%;animation:sk 1.2s infinite;height:120px}
@keyframes sk{to{background-position:-200% 0}}
.empty{text-align:center;padding:24px 10px;color:var(--muted);font-size:15px}
.foot{margin-top:auto;padding-top:16px;text-align:center;font-size:12px;color:#8b96a3}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* ---- v3: servicio móvil ---- */
.hero-sub{font-size:16.5px;font-weight:600;color:var(--navy);margin:10px auto 8px;max-width:32ch}
.hero-lines{list-style:none;display:grid;gap:6px;margin:4px auto 18px;max-width:300px;text-align:left}
.hero-lines li{display:flex;align-items:center;gap:10px;font-size:15.5px;color:var(--ink)}
.hero-lines svg{width:20px;height:20px;color:var(--green);flex:none}
.section-h{font-size:13px;font-weight:800;letter-spacing:1.6px;text-transform:uppercase;color:var(--navy);margin:22px 2px 10px}
.how li .num{font-size:13px;letter-spacing:.5px}
.choice:disabled{opacity:.5;cursor:not-allowed}
.flabel{display:block;font-size:14px;font-weight:700;color:var(--navy);margin:12px 0 6px}
.flabel small{font-weight:500;color:var(--muted)}
.fhelp{display:block;font-size:12.5px;color:var(--muted);margin-top:5px}
.frow{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:10px}
.control textarea{display:block;width:100%;min-height:92px;border:1px solid var(--line-2);border-radius:12px;background:var(--white);padding:12px 14px;font-size:16px;line-height:1.4;outline:none;resize:vertical;transition:border-color .15s,box-shadow .15s}
.control textarea:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(18,137,63,.16)}
.control textarea::placeholder,.control input::placeholder{color:#98a3af;font-weight:400}
.step.wide .control input{height:52px;font-size:17px}
.step.wide .control.plate input{height:62px;font-size:28px}
.control.phone .cc svg{color:var(--green)}
.same{display:flex;align-items:center;gap:10px;font-size:14.5px;margin:2px 0 8px;color:var(--ink)}
.same input{width:20px;height:20px;accent-color:var(--green)}
.summary .ref{flex-direction:column;align-items:stretch;gap:4px}
.summary .ref dd{text-align:left;font-weight:500;font-size:14.5px;color:var(--ink-2,#3e4a57)}
.ticket-code small.mono{display:block}
/* seguimiento */
.track{margin-top:4px}
.track-head{display:flex;justify-content:space-between;align-items:baseline;margin:2px 2px 8px}
.track-head b{color:var(--navy);font-size:16px}
.track-head span{font-weight:800;color:var(--green);font-size:14px}
.track-bar{height:10px;border-radius:10px;background:var(--line);overflow:hidden}
.track-bar i{display:block;height:100%;border-radius:10px;background:linear-gradient(90deg,#169447,#12893f);transition:width .6s var(--ease)}
.track-list{list-style:none;margin:14px 0 0;padding:0;position:relative}
.track-list li{position:relative;display:flex;gap:12px;align-items:flex-start;padding:0 0 14px 0}
.track-list li:not(:last-child)::before{content:"";position:absolute;left:13px;top:28px;bottom:0;width:2px;background:var(--line)}
.track-list li.done:not(:last-child)::before{background:var(--green)}
.track-list .dot2{flex:none;width:28px;height:28px;border-radius:50%;border:2px solid var(--line-2);background:var(--white);display:grid;place-items:center;color:#fff}
.track-list .dot2 svg{width:15px;height:15px}
.track-list li.done .dot2{background:var(--green);border-color:var(--green)}
.track-list li.cur .dot2{border-color:var(--green);box-shadow:0 0 0 4px rgba(18,137,63,.18);color:var(--green)}
.track-list li.spin-cur .dot2 svg{animation:spin 1.4s linear infinite}
.track-list b{display:block;font-size:14.5px;color:#9aa4ae;font-weight:700;margin-top:4px;text-transform:uppercase;letter-spacing:.3px}
.track-list li.done b{color:var(--navy)}
.track-list li.cur b{color:var(--green)}
.track-list small{display:block;font-size:12px;color:var(--muted)}
/* estados nuevos */
.st.recibida{background:var(--yellow-l);color:var(--yellow)}
.st.asignada,.st.en_camino,.st.llego{background:var(--blue-l);color:var(--blue)}
.st.llave_recibida,.st.en_proceso{background:#e9f0ff;color:#2446a8}
.st.terminado,.st.llave_devuelta,.st.cobrado,.st.cerrada{background:var(--green-l);color:var(--green)}